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2014 Medicare Advantage and Prescription Drug Plan Updated Phone Enrollment ScriptsOctober 15, 2013
We value the business partnership we’ve developed with you over the years and we are continuously looking for new opportunities to improve the tools you use to sell our Medicare products. We wanted to let you know the revised Medicare Advantage (MA) and Prescription Drug Plan (PDP) phone enrollment scripts for AEP 2014 are now available on the VoiceVault and Broker Portal websites!
Just a few tips below for the phone enrollment scripts for AEP 2014:
- Brokers must be registered to access the VoiceVault phone enrollment system. If you already have an account, logon to the VoiceVault system at https://www.voicevaultnet.com/ps/wellpoint and select the “Help” menu option. Click on the MA/PDP enrollment scripts link and select the script for your needs. Scripts are also available on the regional Broker portals
- If you do not have a VoiceVault account, go to https://www.voicevaultnet.com/ps/wellpoint/ and select “Register Me” and you will be guided through the registration process. Once you are registered, if you need further assistance is using the VoiceVault system, logon to VoiceVault, select the “Help” menu and download the “Quick Reference” guide
All brokers must be certified to sell MA and/or PDP products. It’s not too late to certify - go online today and get the training you need to make the most of AEP 2014.
CT,IN,KY,OH,ME,MO,NH,WI Get certified now!
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