Intermittent issue with healthcare.gov “pay now” option
We want you to be aware of an intermittent issue that CMS (Centers for Medicare and Medicaid) is currently working to resolve. When an application is submitted directly on healthcare.gov and applicants select the “pay now” option, the redirect to our website to make the payment sometimes fails and they are not able to make their initial payment. Applicants will see this message:
We will send initial payment required letters to impacted applicants upon receipt of their enrollment.
Direct enrollment issues
As a reminder, your clients can apply for our Individual plans on the federally facilitated marketplace (FFM, also called the exchange) using direct enrollment. There are two ways to use direct enrollment:
We want to make you aware of two direct enrollment issues that CMS (Centers for Medicare and Medicaid) is currently working to resolve.
The first issue has to do with entry of your FFM password when submitting Individual business to healthcare.gov. If you enter an incorrect password by mistake, you are supposed to see an error message. But that isn’t what’s happening. Instead, you will be redirected to the non-brokered consumer flow and your broker information will drop off.
If this happens, you need to close out of the login process and go back into the Producer Toolbox. There, select the client to be redirected to the FFM and repeat the login process, using your correct password. You can’t correct this by going directly to healthcare.gov and entering your FFM user ID and password.
The second issue is that the “help applying for coverage” pop-up box comes up in the direct enrollment process. This shouldn’t happen because your FFM user ID and National Producer Number (NPN) pass automatically to the FFM. You can ignore the pop-up box and leave the fields blank. Simply hit save and continue, and your FFM user ID and NPN will be passed to the FFM.
We will let you know when these issues are resolved.