All Individual under 65 members who currently pay their premiums on other than a monthly basis (quarterly, semi-annually or annually where available) will be changed to monthly billing. This applies to existing and new members with medical coverage. It also applies to life and/or dental coverage with the exception of Dental Smart Access in Ohio and Dental Prime in Wisconsin, Missouri, Kentucky and Indiana.
Over the next several months, these members will be sent a letter advising that their billing cycle will be changed to monthly. If a member already paid more than a month’s worth of premiums on their plan, that premium will be applied to future bills. If a member already paid their premiums beyond December 31, 2013, they’ll be sent a refund for the portion paid for 2014.
Since our paper and online applications are not changing immediately, our Enrollment Specialists are monitoring all incoming applications. If an applicant elects to pay their premiums on a cycle other than monthly, we will change it to monthly and send them the above letter to notify them about the change to monthly billing.
The letter will also include a form giving both existing and new members the opportunity to sign up for our convenient Automatic Payment withdrawal options. This option simplifies the payment process, helps prevent lapses in coverage and assists in your retention efforts.
When your new clients apply for coverage, please let them know premiums will be billed on a monthly basis.