Producer Online News
We’ve made our explanation of benefits (EOBs) easier to read and understandMarch 12, 2013
We’re pleased to announce that we’ve made our explanation of benefits (EOB) easier for our members to read and understand. Effective March 15, we will begin using the new EOB design with members living in Indiana, Kentucky, Missouri, Ohio and Wisconsin. Check out the redesigned EOB, which will include:
- A simpler explanation of what was paid and what is owed. Members won’t have to search for information or do the math on their own.
- Answers to most questions about the claim, including a simple explanation if a service isn't covered.
- Less health care jargon. We explain terms in plain language and make the design easier to follow.
- Information on how much they saved by going to in-network doctors and care centers.
Members may receive an EOB after they’ve had health care services to show what was done, what was covered, what was paid and what’s owed. The EOB can have a lot of important and useful information. The new design makes it easier for members to understand that information and compare it with a doctor bill, to make sure we paid the right amount, or check if they were billed for the right service. An EOB also helps them track their health care and expenses.
Members will continue to have the option of getting their EOBs online. They can log in to www.anthem.com, go to Profile tab, select Email Preferences link and choose Go Paperless to set up this service. Once they go paperless, we email them a link to our secure site when they have a new claim. To protect their privacy, no personal health information is included in the email. They simply log in to the site, review their EOB and print it if they want to.
We’re always looking for new ways to serve members better and enhance their experience with us. We focus on improving the customer experience by giving our members the right tools to help them understand and manage their health care.